Delivery only Available from 10AM-8PM. For Delivery, please check the delivery coverage area before proceed.
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  1. How do I order using Kim Gary online ordering system?

Just follow these simple steps:

     For Self- Pickup

Select items from the Menu.

 a. Click on View Cart when you have selected all the items that you want.
 b. Select Self-pickup.
 c. Choose to Pick-up at our available Outlets. 
 d. Checkout to pay and then you can come to collect within 1 hour time

     For Delivery ( Please estimate to take within 2 HOURS to receive your delivery )

 a. Go to Delivery Coverage to check on the available of your coverage area.
 b. If our delivery area within your location then you can proceed to select items from the Delivery Menu.
 c. Checkout to pay and wait for us to send our food to your doorstep.


  2. How will I know if Kim Gary has received my online order?

An order confirmation email will be sent to your registered email address once your order has been submitted.

(If you can't find the email in your inbox, please check your 'Spam/Junk' folder)


  3. What do I do if my order arrived with missing items?

Please go to Contact Us, fill in your email, order number(eg. #KDxxxx) and the missing items to inform our customer service personnel. We will arrange for the items to be delivered to you in the soonest time possible.


  4. Is there an 'express order' feature for Kim Gary online ordering system?

As a registered user, login to your account and you will be able to access your order history and add your previous orders to cart with a single click.


  5. Is Kim Gary online Delivery service available at all outlets in Malaysia?

Kim Gary Delivery service currently only covers selected areas in the country. You will be prompted to check your address when you start ordering online. Go to Delivery Coverage to check the available delivery area.


  6. What is the operating hours for Kim Gary online ordering system?

Kim Gary delivery is available from 10:00am - 7.00pm from Mondays to Sundays including public holidays. However, for Self-Pickup service hours may vary depending on stores. For Self-pickup operating hours, you may visit Store Locator.


  7. How much time does it take for Kim Gary online ordering system for collection or to arrive after placing an order?

We strive to prepare our food as fast as we can to meet your needs. 

The self-pickup collection will be estimate to ready in 1 hour time from your payment confirmation. The estimate of delivery time will be within 2 hours time from your payment confirmation. 


  8. Does Kim Gary online ordering system offer the same menu as Kim Gary restaurants?

Menu options for Kim Gary online ordering system may vary from restaurants' in-store menu. Kim Gary online ordering system has its own Menu and promotions that are specially catered for delivery.


  9. What are the payment options available for Kim Gary online ordering system?

The following payment options are available for Kim Gary online ordering system:

  • Online banking ( local bank ONLY )
  • Credit Card (Visa & MasterCard)
  • Debit Card (Visa & MasterCard)

Please note that we only accept Credit/Debit Card issued by banks in Malaysia.


  10. Can I schedule my order in advance?

You can place your future orders up to 3 days in advance via Kim Gary online ordering system. During the ordering process, select 'Advance Order' and choose your preferred delivery date and time.


  11. Can I order via Kim Gary online ordering system without creating an account?

No. we would recommend you to register with us for ease of all future orders. As a registered user, your details are saved and you will be able to select past orders in a single click. Furthermore, registration is free!


 
 


 
 

If you have further questions which are not listed above, please do not hesitate to submit your queries at our CONTACT US page.